How long does it take?
- UAE: If you placed the order before 1pm everyday, delivery starts from next working day.
- Kingdom of Saudi Arabia, Bahrain: Once we receive your order, courier company(Fetchr) will be in contact with you. Delivery can start only after getting your confirmation. Once it is started after your confirmation, it takes 2~4 working days to get it delivered to you.
- There's no delivery on Friday and public holidays.
Where do you deliver?
- We do service for UAE, Kingdom of Saudi Arabia and Bahrain for now. We'll keep on expanding!
I placed the order, how can I track my order?
- Check your tracking number which is sent to you via SMS and/or e-mail.
- CLICK HERE
- Type your tracking number and hit 'Track Order'
Can I change delivery schedule?
- Sure, please call Fetchr via +971-4-801-8100 or let us know(Call/Whatsapp +971 58 153 4550).
Can I schedule for delivery myself?
- Absolutely. First, when order is picked by courier, you'll receive SMS.
- On SMS, you can click the link for scheduling your delivery.
- Scheduling app or website will be opened, here you can do it yourself.
- If you are not comfortable with this, call +971-4-801-8100 or let us know(Call/Whatsapp +971 58 153 4550).
SHIPPING AND CHARGES
What's the shipping charge of SHOFON?
- UAE: If your order amount is 200 AED or more, it's free. If below 200 AED, it'll be 20 AED.
- Kingdom of Saudi Arabia: It differs as how many items you order. We offer free delivery from 500 SAR.
- Bahrain: It differs as how many items you order. We offer free delivery from 37 BHD.
Any COD charges?
- No, we do not require any additional fees for Cash On Delivery options.